Privacy Policy

1. Information We Collect

We may collect information you provide, such as your name, email address, profile preferences, routine notes, messages, and support requests. If you choose to use skin check-in features, you may submit photographs or other information about your skin. We may also collect basic device, browser, usage, and diagnostic information.

2. How We Use Information

We use information to provide and maintain the service, personalize routine organization and educational guidance, respond to requests, improve product performance, protect the platform, send service notices, and comply with applicable legal obligations.

3. Photos and Skin-Related Information

Photos and skin-related details may be personal or sensitive. We use them only for the purposes explained when you submit them and as permitted by law. Do not upload images containing information you do not want processed. Skinvella does not provide medical diagnosis.

4. AI and Automated Processing

Some features may use automated systems to organize submitted information or generate general skincare insights. Automated outputs may be incomplete or inaccurate and should not be treated as medical advice. Where required by law, we will provide information about relevant automated processing and available choices.

5. Cookies and Analytics

We may use cookies and similar technologies to remember preferences, understand website usage, and improve performance. You can manage cookies through your browser settings and any consent controls we provide.

6. Sharing Information

We may share limited information with service providers that support hosting, analytics, customer support, communications, and security. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer. We do not sell personal information for money.

7. Data Retention and Security

We retain information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required by law. We use reasonable administrative, technical, and organizational safeguards, but no online service can guarantee absolute security.

8. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or receive certain personal information, or withdraw consent where processing is based on consent. Contact us to make a request.

9. Children’s Privacy

Skinvella is not intended for children under 13, or a higher age where required by local law. We do not knowingly collect children’s personal information without appropriate authorization.

10. International Transfers

Your information may be processed in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers.

11. Changes to This Policy

We may update this policy from time to time. We will revise the date above and provide additional notice when required.

12. Contact Us

For privacy questions or requests, contact privacy@skinvella.com.